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Terms of service

These Terms and Conditions were last updated on 05/08/24.

INTRODUCTION

Welcome to hauss.care (the "Website"). The website is operated by Paul Venture Capital, S. de R.L. de C.V. ("Hauss"), a commercial company established in Mexico City, Mexico.

This page lists the terms and conditions that apply to your interactions with us and to the purchase of the products listed on the website (“Products”), so please read them carefully before proceeding. By using the website or placing an order, you agree to be bound by these terms and conditions. When we say "terms and conditions," we include all the documents referenced on this page and all others mentioned therein.

These terms and conditions may be modified from time to time, and any updates will be posted on the website. Your continued use of the website after the updated terms and conditions are posted means that you accept and agree to the changes. Changes will not apply retroactively unless you agree.

If you do not wish to be bound by these terms and conditions, do not use the website or purchase any products.

WEBSITE CONTENT

Unless otherwise stated, all content published on the website is provided for your private, personal, and non-commercial use only. While we always strive to ensure that the website is accurate and up to date, we cannot guarantee that the content is complete or error-free. We accept no liability for any loss arising from reliance on material on the website, whether it is ours or posted by a third party (e.g., testimonials and comments).

We reserve the right to change or remove the website or any part of it without notice and without liability to you or any third party. Continued use of the website will constitute your acceptance of such changes.

PERSONAL INFORMATION ABOUT YOU AND YOUR VISIT TO THE WEBSITE

We process your information in accordance with our Privacy Policy. By using the website, you consent to this processing and warrant that all data provided by you is accurate.

CONTENT PROVIDED BY YOU

All material you contribute to the website or its connected social media accounts, including reviews, comments, stories, testimonials, Instagram posts, and images ("Contribution"), is subject to our Privacy Policy as part of these terms and conditions.

TRANSACTIONS MADE THROUGH THE WEBSITE

Contracts for the sale of products formed through the website or as a result of your visits to it are governed by these terms and conditions.

All such contracts are binding on you and us and our respective successors and assigns. We may transfer, assign, charge, subcontract, or otherwise deal (“Transfer”) with any contract or any of our rights or obligations under it at any time during its term.

We will contact you if we plan to do so and, if your rights are adversely affected, seek your consent or give you the right to terminate the contract with us.

You may only transfer your rights or obligations under these terms if we agree in writing.

Website terms and conditions may change, and any contract for the sale of products will be formed according to the terms in place at the time of contract formation.

YOUR RIGHT TO ACCESS THE WEBSITE

None of the products, services, or content on the website are offered to anyone in a country or jurisdiction where their provision is prohibited by law. By using the website or creating an account, you declare that you have the legal right to do so.

COMPLIANCE WITH LAWS

If you visit the website from outside Mexico, you are responsible for complying with all applicable laws. If your use of the website or any of its offerings is contrary to the law in your jurisdiction, you must immediately leave.

If our products are prohibited in your jurisdiction or for you, they are not offered for sale. If you live outside Mexico, you must ensure it is legal for you to access or purchase our products.

HOW WE WILL COMMUNICATE WITH YOU

Unless otherwise stated, all notices to us must be sent to hello@hauss.care. We may notify you by posting on the website or by sending an email or postal message to the address you provide. Notices are deemed received immediately when posted on the website, 24 hours after an email is sent, or three days after a postal letter is sent.

By using the website, you agree that communication with us will be primarily electronic. You acknowledge that all contracts, notices, and communications provided electronically comply with legal requirements.

This does not affect your legal rights.

LEGAL STATEMENTS

If our supply of the Products is delayed by an event outside our reasonable control (an “Event Outside Our Control”), we will contact you as soon as possible to inform you and, where reasonably possible, take steps to minimize the delay. We will not be liable for any failure or delay in performing our obligations under these terms and conditions, including any contract between you and us, caused by an Event Outside Our Control.

An Event Outside Our Control may include (but is not limited to): strikes, lockouts, or other industrial action; civil unrest, riots, invasion, terrorist attack or threat, war (declared or not), or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; failure of public or private transportation; failure of telecommunications networks; government acts, decrees, legislation, regulations, or restrictions.

Our obligations under any contract will be suspended for the duration of the Event, and we will have an extension of time for performance. We will make every reasonable effort to bring the Event to an end or find a solution to fulfill our obligations despite it. If the delay exceeds 30 days, you may contact us to cancel the contract and receive a refund for any products paid for but not received.

These terms and conditions, including any documents referenced herein (as amended from time to time), constitute the entire agreement between you and us regarding your use of the website and/or the supply of any services or products and supersede all previous agreements.

If we fail at any time during the term of any contract to enforce any of your obligations, or if we do not exercise any of our rights or remedies, it will not constitute a waiver and will not relieve you from compliance.

For example, if you miss a payment and we do not pursue it but continue providing the products, we still reserve the right to demand payment later and enforce our rights. No waiver shall be effective unless stated expressly in writing. A waiver of one breach is not a waiver of any other.

If any provision of these terms is deemed invalid, illegal, or unenforceable by a competent authority, that provision shall be severed, and the rest shall remain valid to the fullest extent permitted by law.

These terms and any contracts formed via the website are governed by the laws of Mexico City, Mexico. Any disputes (including non-contractual ones) will be subject to the exclusive jurisdiction of the courts of Mexico City, Mexico.

CONTENT RULES

These rules apply to all or part of any Contribution you make. Please note that we reserve the right not to publish or to remove any Contribution at our sole discretion.

Contributions must:

  • Be accurate.

  • If expressing opinions, they must be genuinely held.

  • Comply with all applicable laws.

Contributions must not:

  • Contain defamatory, obscene, offensive, hateful, threatening, or inflammatory material.

  • Contain or promote sexually explicit material or violence.

  • Be used to deceive or mislead regarding your identity or affiliations.

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

  • Infringe any copyright, trademark, or other intellectual property rights of another person.

  • Promote or suggest illegal activities, including copyright infringement or computer misuse.

  • Breach any legal duty, including contractual or confidentiality obligations.

  • Invade another's privacy.

  • Harass, upset, embarrass, alarm, or annoy others.

PROHIBITED USES

You may only use the website for lawful purposes.

You may not use the website:

  • In any way that breaches any applicable law or regulation.

  • In a fraudulent manner or for any fraudulent purpose.

  • To harm or attempt to harm minors in any way.

  • To send, upload, download, knowingly receive or use any material that does not comply with our content standards.

OWNERSHIP OF YOUR CONTRIBUTION

By making a Contribution:

  • You agree that we have the right to use, copy, distribute, edit, publish, and disclose your Contribution (including your name and city, if provided) for any purpose, including advertising and promotional purposes worldwide, for the full duration of any copyright that exists in your Contribution, without paying you any fee, royalty, or compensation.

  • To the extent permitted by law, you waive your moral rights in your Contribution worldwide.

  • You warrant that you own all intellectual property and other rights in your Contribution, including copyright and image rights.

  • You acknowledge that our use of your Contribution will not infringe on any of your rights or those of third parties (including any person whose likeness is included).

  • You agree to sign or procure that any third party signs all documents necessary to transfer copyright or other rights in the Contribution if requested.

Your Contribution will be considered non-confidential and non-proprietary. You agree that we may disclose your details to any third party claiming that your Contribution infringes their intellectual property or legal rights.

YOUR ACCOUNT WITH US

If you open an account with us, you must ensure that the information you provide is accurate and complete. Please notify us immediately if any of your registration details change.

If you are given a username, password, or any other information as part of our security procedures, you must treat such information as confidential and not disclose it to anyone else. You agree to take responsibility for all activities that occur under your account or password.

You must notify us immediately if you have reason to believe that your password has been compromised or if there has been any other security breach regarding the website that comes to your attention.

We have the right to suspend your account or disable any username or password at any time if we believe you have failed to comply with these terms and conditions or for security and maintenance reasons.

LINKS TO OTHER WEBSITES

When we provide links to other websites or resources, you access them at your own risk. We do not endorse, approve, or accept responsibility for the content of external websites or resources that we link to or that link to the website.

Remember, you are solely responsible for complying with the terms of any linked site, and you will be subject to their policies and practices (including data protection and privacy).

We will not be liable for any loss, liability, offense, or damage resulting from your use of any linked websites or resources, including any reliance you place on comments, representations, advertising, products, or services.

INTERFERENCE WITH THE WEBSITE

You must not attempt to interfere with the proper functioning of the website, for example by trying to circumvent security or alter any Internet-connected device. You must not transmit any material containing viruses, trojans, worms, spyware, time-bombs, keystroke loggers, malicious programs, or other harmful code designed to adversely affect computer software or hardware.

Anyone who misuses the website in this way may be committing a criminal offense, and we reserve the right to report such behavior to the relevant authorities and cooperate by disclosing the user's identity. We also reserve the right to seek damages and costs (including legal fees) from any user to the fullest extent permitted by law.

SUSPENSION AND TERMINATION

If we believe there has been a breach of this policy, we may take any action we deem appropriate, including:

  • Immediate, temporary, or permanent withdrawal of your right to use the website.

  • Suspension or cancellation of your account.

  • Immediate removal of any Contribution.

  • Issuing a warning to you.

  • Legal proceedings.

LIABILITY

This section outlines what we are and are not liable for in providing the website and our products. It applies to all our terms and conditions.

Nothing in these terms and conditions affects your legal rights as a consumer. Nothing excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited under applicable law.

We are not liable for any loss caused by any Contribution or the loss of any Contribution. You agree to fully indemnify us, our employees, agents, and suppliers from all claims, liabilities, damages, losses, and expenses (including legal fees) arising from any Contribution or breach of these terms by you, or from any use of the website by you or anyone using your account or personal data.

CHANGES TO THIS ACCEPTABLE USE POLICY

We may revise this policy at any time by amending this page. You are expected to check this page from time to time to be aware of any changes, as they are legally binding. Some provisions in this policy may also be replaced by notices elsewhere on the website.

USE OF THE WEBSITE

We strive to ensure all material and information on the website is accurate. However, the website is provided "as is" and may contain technical inaccuracies or typographical errors. We make no warranties, express or implied, regarding the website, third-party content accessed through it, or any transactions made through it, including warranties of:
(a) non-infringement, security, or accuracy;
(b) uninterrupted or error-free use;
(c) the website or server being virus- or error-free.

We may suspend or close the website (or parts of it) at any time without notice.

Comments and other materials posted on the website do not constitute advice to be relied upon. To the fullest extent permitted by law, we disclaim all liability arising from reliance placed on such materials by visitors or others informed of their content.

OUR PRODUCTS

Products offered or promoted on the website are not medical products or devices and may produce varying results for different users. You must use the Products only as directed by us.

We guarantee that any product purchased through the website is of satisfactory quality and reasonably fit for its intended use. To the fullest extent allowed by law, we disclaim all other warranties, express or implied. This does not affect your legal consumer rights.

OUR RESPONSIBILITY

If we fail to comply with these terms and conditions, we are only responsible for foreseeable loss or damage that results directly from our breach or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable at the time of contract or site use.

Loss is foreseeable if it is obvious or known at the time the contract is made (e.g., discussed during the sale).

Where a claim relates to product supply, our liability is limited to the price paid for the product.

To the fullest extent permitted by law, we are not liable for indirect losses such as:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data.

We supply Products for personal use only. If used for commercial purposes, we are not liable for business losses and reserve the right to act accordingly.

ACCEPTABLE USE

You are responsible for ensuring your computer system meets the technical requirements necessary to use the website and is compatible with it. We cannot guarantee that any material downloadable from the website is free from infection, viruses, or other destructive code. It is your responsibility to use sufficient virus checks (e.g., antivirus software) to meet your needs for data input and output accuracy.

INTELLECTUAL PROPERTY POLICY

We are the owner and/or licensee of the “Hauss” trademark and brand. Unless otherwise stated, all intellectual property rights on the website—such as copyrights, images, software, designs, text, sounds, logos, illustrations, look and feel, names, and trademarks—are owned by us or our group companies and are protected worldwide. All rights are reserved.

USING OUR COPYRIGHTED MATERIAL

You may access, store, print, and use copyrighted material on the website for personal and non-commercial use only, and to place product orders. However, you may not modify, copy, reproduce, publish, upload, or distribute any content without our prior written consent. Our authorship must always be acknowledged. Unauthorized use may violate our rights or those of our licensors.

REQUESTS TO USE COPYRIGHTED MATERIAL

The website may include third-party content. We cannot grant permission to use such material. Please contact the relevant third party for authorization.

SHIPPING AND RETURNS

Subject to availability, once we accept your order, we will use reasonable efforts to deliver the Products within the time selected. If we must split the order, we will only charge one delivery fee.

We aim to dispatch as soon as possible, but any dates are estimates and not guaranteed.

SHIPPING OPTIONS, FEES, AND ARRANGEMENTS

If no one is available to receive your order and it can't be left in a mailbox, we’ll email you instructions to reschedule. If not rescheduled after a failed delivery, we may contact you for further instructions or cancel the contract.

Risk passes to you upon delivery. Inspect your Products upon receipt—we are not liable for damage after delivery. You own the Products only once full payment has been received.

SUPPLY TERMS

We strive for accuracy, but all Products are subject to availability. If unavailable, we will not process your order and will notify you in writing and refund your payment promptly.

We may restrict availability of certain products or categories at any time.

If you’re not a member, some member-only or limited-edition items will be locked until a membership is purchased.

YOUR STATUS

By placing an order, you confirm that you are legally capable of entering binding contracts and reside in Mexico.

Orders must be for personal use only, not wholesale or resale. We reserve the right to cancel any order suspected of resale.

OUR CONTRACT

You can review and correct your order before clicking "COMPLETE ORDER". Order history is available via "My Account".

You must provide an email address at checkout or account registration. We will confirm receipt via email. Orders are subject to our acceptance. A contract is formed only when we send you a confirmation email that the product has shipped or the membership/gift has been processed.

The contract applies only to items listed in the confirmation email. We are not obligated to supply other items until separately confirmed.

YOUR INFORMATION

You must complete all required fields at checkout. We collect and store your data securely and process it in line with our Privacy Policy.

PRICING

Prices listed include VAT and other applicable taxes. Prices may change, but confirmed orders are not affected (except for VAT rate changes, if applicable).

We take reasonable care to ensure accurate pricing. If a product is underpriced, we will charge the lower price. If overpriced, we will contact you before confirming. If the pricing error is obvious and you should have noticed it, we may cancel the order and refund you.

PAYMENT

By paying with a credit/debit card, you confirm you’re authorized and the funds are sufficient. All cards are subject to validation and authorization by the card issuer.

If authorization is denied, we won’t accept the order or deliver the products, and we are not obligated to explain the reason.

Your card will be charged upon dispatch. If you don’t pay but have received the Products, you must return them or pay within 30 days. Otherwise, we may arrange a return at your expense.

OUR RIGHT TO CANCEL ORDERS

In rare cases, we may cancel an order at our discretion. If we do so, you will not be charged.

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