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Frequently Asked Questions

How many sheets should be used per load?

Our sheets are designed to meet the demands of a standard 7.5 kg load.

In situations where larger loads are being washed, it is recommended to use between 1.5 and 2 sheets.

For smaller loads, around 4-5 kg, it is advisable to use half a sheet, simply tearing it in half at the corresponding perforation marks.

How many loads can be made per package?

For normal 7.5kg loads, each pack will provide 40 applications.

For smaller loads, up to 80 loads per pack can be achieved by using half the sheets.

When designing our sheets, we strive to discourage overuse of detergent, and the option to split the sheets in half allows those who run smaller loads to take full advantage of the product's detergent capacity.

What is the function of enzymes in laminae?

We incorporate protease enzyme into our detergent for several reasons. First, this enzyme is found naturally in plants and fungi, making them environmentally friendly.

Secondly, the protease enzyme has been shown to be remarkably effective against typical stain elements such as food and blood.

Finally, by adding the enzyme to the sheets, we were able to develop a detergent that is both effective and sustainable, since a single enzyme can remove multiple dirt molecules.

The effectiveness of these types of enzymes allows us to dispense with conventional chemicals in our formula, offering a lightweight and highly efficient detergent.

Does it contain fragrance or essential oils?

Yes, we add non-toxic fragrances to our sheets to provide a clean and fresh feeling.

Is the line hypoallergenic?

Yes, we have tolerance and allergy tests. That's why our line is suitable for sensitive skin. For newborns, we recommend only the fragrance-free version , as it's the gentlest and safest for their delicate skin.

It's important to emphasize that the term hypoallergenic doesn't mean non-allergenic . What it really means is that the possibility of adverse effects is minimized.

What is the shelf life of your product?

On each product, you should easily find a product icon with a number indicating the number of months it has a shelf life after opening. In our case, it's 2-3 years.

Do you test on animals?

Never! All of our products and ingredients are vegan and cruelty-free.

Is your packaging sustainable?

Yes, we use paper boxes with non-toxic inks.

How long does it take to arrive?

Deliveries within 2 to 5 business days for orders within Mexico.

Shipping on orders over $500 MXN is on us :)

Delivery takes 7 to 9 business days for international orders.

What is your return/refund policy?

We accept returns within the first 30 days of purchase. To return your return, please email hello@hauss.care and include the order number in the subject line.

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